Alternatives and competitors

Sites like Medallia

The 20 closest Customer experience management alternatives to Medallia, ranked by what they actually offer, and the 14 technologies behind it.

Looking for an alternative to Medallia? The closest matches are Qualtrics, Optimizely and Zendesk. We match sites by what they actually offer, from their homepages, Wikidata and a summary by Claude, in any language. Vote on each alternative and leave a short note to help the next person choose.

Neighbours
k = 20
Sites searched
4,032
Vector
384-d
Query
20 ms

01 · Entity

About Medallia

Medallia medallia.eu

Experience Management Software Platform – Medallia – Experience Management Software

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

Top 10K · #3,928 English 14 technologies Crawled Nov 6, 2026
Visit Medallia

Summary by Claude

Medallia provides enterprise experience management software that collects customer, employee, contact center and digital feedback signals, analyzes them with AI, and helps companies act on the insights.

Who it’s for
Large enterprises and CX teams
Business model
Software subscriptions

02 · Embedding space

Competitor map

Each alternative by how close its vector is to Medallia’s (x) and how much traffic it gets, how much of the stack it shares, or where it sits in the embedding space itself (y). Lines split each axis at the median. Hover for the numbers, click to jump to it in the list.

similarity × popularity

Quantum MetricCustomerSurveyMonkeyBazaarvoiceMediaMelonmonday.comSprinklrZendeskOptimizelyQualtrics

03 · Nearest neighbours

Alternatives to Medallia

Thumbs up if it’s a real alternative to Medallia, thumbs down if it isn’t.

Only in English
  1. 01
    Qualtrics qualtrics.com Top 1K English

    Qualtrics XM AI: The Future of Experience Management - Qualtrics

    Simulate customer and employee experiences before they happen, predict what comes next, and take intelligent action that drives better outcomes.

  2. 02
    Optimizely optimizely.com Top 1K English

    Optimizely - AI to create and optimize digital experiences

    Everything marketing and digital teams need to create content fast, test and personalize, and prove business impact.

  3. 03
    Zendesk zendesk.com Top 1K German

    KI-gestützte Serviceplattform | Zendesk

    Mehr als Ticketvermeidung: KI-Agenten lösen Anfragen durchgängig. Verbessern Sie Servicequalität, Geschwindigkeit und Skalierung. Jetzt kostenlos testen.

  4. 04
    Sprinklr sprinklr.com Top 10K English

    Sprinklr: The Definitive AI-Native Customer Experience Platform

    Unify customer journeys with Sprinklr’s AI-native platform. Connect every touchpoint, empower teams, and elevate conversations to earn lasting loyalty.

  5. 05
    monday.com Top 10K English

    The AI Workspace for People & Agents | monday.com

    Get more work done with AI agents that work side by side with your people. Execute, manage, and operate together on one AI Workspace to drive business results.

  6. 06
    MediaMelon mediamelon.com Top 10K English

    MediaMelon | Real-time analytics for streaming video

    See every viewing session in real time, find the cause of playback and ad problems in your logs, and run it as a service or in your own cloud. Trusted by Warner Bros. Discovery.

  7. 07
    Bazaarvoice bazaarvoice.com Top 10K English

    Bazaarvoice | The UGC Platform for Authentic Shopper Experiences

    The leading UGC platform for authentic ratings, reviews, visual UGC, and review syndication that powers discovery, shopper trust, and higher ecommerce conversion.

  8. 08
    SurveyMonkey surveymonkey.com Top 1K English

    SurveyMonkey: The World’s Most Popular Survey Platform

    Easily create surveys and forms with AI and templates for employee and customer feedback, market research, event registrations and more. Get started free.

  9. 09
    Customer customer.io Top 10K English

    Customer.io: Customer Engagement Platform For Better Outcomes

    Customer.io is a customer engagement platform for creating personalized journeys and better business outcomes across email, push, SMS, and in-app messaging.

  10. 10
    EPAM Systems epam.com Top 10K English

    global provider of software engineering and IT consulting services

  11. 11
    Quantum Metric quantummetric.com Top 10K English

    Experience Context for AI | Quantum Metric

    Give AI the digital experience context it's missing. See what hurts conversion, drives support calls, and matters most, so teams and AI agents can act.

  12. 12
    Cloudinary cloudinary.com Top 1K English

    Image and Video Platform for Visual Experiences | Cloudinary

    Streamline media management and improve user experience by automatically delivering images and videos, enhanced and optimized for every user.

  13. 13
    CM.com cm.com Top 1K English

    One platform for every customer interaction | CM.com

    Behind every customer moment is a conversation that just works. CM.com connects messaging, marketing, service and payments on one shared context.

  14. 14
    Docusign docusign.com Top 10K English

    Docusign | #1 in Electronic Signature and Intelligent Agreement Management

    Create, commit to, and manage your agreements all in one platform with Docusign IAM. Electronically sign for free.

  15. 15
    New Relic newrelic.com Top 1K English

    AI-powered Observability

    New Relic is an AI-powered observability platform that correlates your telemetry across your entire stack, so you can isolate the root cause and reduce MTTR.

  16. 16
    Accenture accenture.com Top 10K English

    Reinvented with Accenture

    Accenture embraces the power of change to create 360° value and shared success for our clients, people, shareholders, partners and communities. Learn more.

  17. 17
    NiCE niceincontact.com Top 10K English

    NiCE: Customer Experience (CX) AI Platform for Transformation at Scale

    Discover NiCE’s AI customer service automation solutions to improve CX and boost efficiency. Transform your customer interactions today!

  18. 18
    Conviva conviva.com Top 1K English

    Conviva | Real-Time Experience Intelligence for AI Agents

    Conviva is the Quality of Experience platform for AI agents and streaming. Real-time agent analytics reveal what customers experience and what drives outcomes.

  19. 19
    Salesforce salesforce.com Top 1K German

    Salesforce: Das führende CRM mit KI | Salesforce DE

    Salesforce ist das führende CRM mit KI. Es hilft Unternehmen, sich auf völlig neue Weise mit Kund:innen zu vernetzen, indem es die Daten, Apps und Agents zusammenbringt, die das Unternehmen am Laufen halten.

  20. 20
    Piano piano.io Top 10K English

    Piano | Data-Driven Customer Engagement Solutions

    Welcome to Piano, the leading platform for data analytics, audience segmentation, and customer engagement. Discover how we help businesses grow through data-driven insights.

Ranked by score: the cosine similarity of each site’s vector to medallia.eu’s, less a small penalty for generic sites that are close to everything. Highlighted technologies are ones Medallia uses too. Votes and comments come from visitors and don’t change the ranking.

04 · Fingerprints

Technology

What Medallia is built with, and what its closest competitors use, from its homepage’s code and its DNS records.

Built with

CMS
JavaScript libraries
  • Alpine.js asset https://cdn.jsdelivr.net/npm/alpinejs@3.14.1/dist/cdn.min.js?ver=2.0.1.91
  • GSAP asset https://www.medallia.com/wp-content/themes/medallia2024-new/assets/src/js/gsap/gsap.min.j…
Tag managers
Cookie consent
  • TrustArc page source: consent.trustarc.com
CDN
  • Cloudflare header cf-ray: a5631941c92e9303-HAM
  • jsDelivr asset https://cdn.jsdelivr.net/npm/swiper@11/swiper-bundle.min.js?ver=2.0.1.91
Hosting
Languages & backends
  • PHP implied by WordPress (page source: /wp-includes/)
Email hosting
Email delivery
  • Amazon SES TXT v=spf1 mx a:brcast.medallia.com ip4:64.18.0.0/20 ip4:74.125.148.0/22 …
DNS hosting
SaaS tools (verified in DNS)

Stack changes

No changes yet. Each new crawl is compared with the last one, and what Medallia adds or drops shows up here.

SimilarSiteSearch

Competitors by meaning, stacks from the source. Data from public homepages and DNS.

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