Alternatives and competitors
Sites like Medallia
The 20 closest Customer experience management alternatives to Medallia, ranked by what they actually offer, and the 14 technologies behind it.
Looking for an alternative to Medallia? The closest matches are Qualtrics, Optimizely and Zendesk. We match sites by what they actually offer, from their homepages, Wikidata and a summary by Claude, in any language. Vote on each alternative and leave a short note to help the next person choose.
- Neighbours
- k = 20
- Sites searched
- 4,032
- Vector
- 384-d
- Query
- 6 ms
01 · Entity
About Medallia
Medallia medallia.eu
Experience Management Software Platform – Medallia – Experience Management Software
Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.
Summary by Claude
Medallia provides enterprise experience management software that collects customer, employee, contact center and digital feedback signals, analyzes them with AI, and helps companies act on the insights.
- Who it’s for
- Large enterprises and CX teams
- Business model
- Software subscriptions
02 · Embedding space
Competitor map
Each alternative by how close its vector is to Medallia’s (x) and how much traffic it gets, how much of the stack it shares, or where it sits in the embedding space itself (y). Lines split each axis at the median. Hover for the numbers, click to jump to it in the list.
similarity × popularity
03 · Nearest neighbours
Alternatives to Medallia
Thumbs up if it’s a real alternative to Medallia, thumbs down if it isn’t.
- 01
Qualtrics XM AI: The Future of Experience Management - Qualtrics
Simulate customer and employee experiences before they happen, predict what comes next, and take intelligent action that drives better outcomes.
Very close cos 0.908 - 02
Optimizely - AI to create and optimize digital experiences
Everything marketing and digital teams need to create content fast, test and personalize, and prove business impact.
Close cos 0.892 - 03
Sprinklr: The Definitive AI-Native Customer Experience Platform
Unify customer journeys with Sprinklr’s AI-native platform. Connect every touchpoint, empower teams, and elevate conversations to earn lasting loyalty.
Close cos 0.890 - 04
The AI Workspace for People & Agents | monday.com
Get more work done with AI agents that work side by side with your people. Execute, manage, and operate together on one AI Workspace to drive business results.
Close cos 0.891 - 05
MediaMelon | Real-time analytics for streaming video
See every viewing session in real time, find the cause of playback and ad problems in your logs, and run it as a service or in your own cloud. Trusted by Warner Bros. Discovery.
Close cos 0.886 - 06
Bazaarvoice | The UGC Platform for Authentic Shopper Experiences
The leading UGC platform for authentic ratings, reviews, visual UGC, and review syndication that powers discovery, shopper trust, and higher ecommerce conversion.
Close cos 0.885 - 07
SurveyMonkey: The World’s Most Popular Survey Platform
Easily create surveys and forms with AI and templates for employee and customer feedback, market research, event registrations and more. Get started free.
Close cos 0.885 - 08
Customer.io: Customer Engagement Platform For Better Outcomes
Customer.io is a customer engagement platform for creating personalized journeys and better business outcomes across email, push, SMS, and in-app messaging.
Close cos 0.884 - 09
global provider of software engineering and IT consulting services
Close cos 0.881 - 10
Experience Context for AI | Quantum Metric
Give AI the digital experience context it's missing. See what hurts conversion, drives support calls, and matters most, so teams and AI agents can act.
Close cos 0.879 - 11
Image and Video Platform for Visual Experiences | Cloudinary
Streamline media management and improve user experience by automatically delivering images and videos, enhanced and optimized for every user.
Close cos 0.882 - 12
One platform for every customer interaction | CM.com
Behind every customer moment is a conversation that just works. CM.com connects messaging, marketing, service and payments on one shared context.
Close cos 0.882 - 13
Docusign | #1 in Electronic Signature and Intelligent Agreement Management
Create, commit to, and manage your agreements all in one platform with Docusign IAM. Electronically sign for free.
Close cos 0.879 - 14
AI-powered Observability
New Relic is an AI-powered observability platform that correlates your telemetry across your entire stack, so you can isolate the root cause and reduce MTTR.
Close cos 0.880 - 15
Reinvented with Accenture
Accenture embraces the power of change to create 360° value and shared success for our clients, people, shareholders, partners and communities. Learn more.
- Adobe Experience Platform Tags
- Google Search Console
- Adobe
- Adobe Experience Manager
- Apple Business
- Atlassian
Close cos 0.879 - 16
NiCE: Customer Experience (CX) AI Platform for Transformation at Scale
Discover NiCE’s AI customer service automation solutions to improve CX and boost efficiency. Transform your customer interactions today!
Close cos 0.878 - 17
Conviva | Real-Time Experience Intelligence for AI Agents
Conviva is the Quality of Experience platform for AI agents and streaming. Real-time agent analytics reveal what customers experience and what drives outcomes.
Close cos 0.876 - 18
Piano | Data-Driven Customer Engagement Solutions
Welcome to Piano, the leading platform for data analytics, audience segmentation, and customer engagement. Discover how we help businesses grow through data-driven insights.
Close cos 0.874 - 19
Pendo | Product Context for Your Apps and AI Agents
Pendo feeds product context to the apps and AI agents you build or buy, so you can understand your users, act where it counts, and drive adoption and revenue.
Close cos 0.874 - 20
AI Customer Engagement Platform for Real-Time, Personalized Experiences
Iterable is an AI customer engagement platform built for how customers behave today, helping brands respond in real time with unified data and optimization.
Close cos 0.873
Ranked by score: the cosine similarity of each site’s vector to medallia.eu’s, less a small penalty for generic sites that are close to everything. Highlighted technologies are ones Medallia uses too. Votes and comments come from visitors and don’t change the ranking.
04 · Fingerprints
Technology
What Medallia is built with, and what its closest competitors use, from its homepage’s code and its DNS records.
Built with
- CMS
- WordPress page source: /wp-includes/
- JavaScript libraries
- Tag managers
- Adobe Experience Platform Tags asset https://assets.adobedtm.com/f268920b2ba3/fd16279af52f/launch-3c745f3e257d.min.js?ver=2.0.…
- Google Tag Manager page source: googletagmanager.com/gtm.js
- Cookie consent
- TrustArc page source: consent.trustarc.com
- CDN
- Cloudflare header cf-ray: a5631941c92e9303-HAM
- jsDelivr asset https://cdn.jsdelivr.net/npm/swiper@11/swiper-bundle.min.js?ver=2.0.1.91
- Hosting
- WP Engine header x-powered-by: WP Engine
- Languages & backends
- PHP implied by WordPress (page source: /wp-includes/)
- Email hosting
- Google Workspace MX aspmx.l.google.com
- Email delivery
- Amazon SES TXT v=spf1 mx a:brcast.medallia.com ip4:64.18.0.0/20 ip4:74.125.148.0/22 …
- DNS hosting
- Amazon Route 53 NS ns-1002.awsdns-61.net
- SaaS tools (verified in DNS)
- Google Search Console TXT google-site-verification=_vEwFrmOFQP_6Rzk287tQvkuwLv0Pda31EB-6IzxZo0
Stack changes
No changes yet. Each new crawl is compared with the last one, and what Medallia adds or drops shows up here.
What competitors use
Across the 20 closest sites.
- Google Search Console 20/20
- Apple Business · not on medallia.eu 17/20
- Atlassian · not on medallia.eu 16/20
- Microsoft 365 · not on medallia.eu 15/20
- DocuSign · not on medallia.eu 14/20
- Google Tag Manager 14/20
- Google Workspace 13/20
- OpenAI · not on medallia.eu 12/20
- OneTrust · not on medallia.eu 11/20
- Adobe · not on medallia.eu 11/20
- Stripe · not on medallia.eu 9/20
- Cloudflare 9/20
- Next.js · not on medallia.eu 8/20
- React · not on medallia.eu 8/20
- Miro · not on medallia.eu 8/20
- Salesforce · not on medallia.eu 7/20