Alternatives and competitors
Sites like Freshworks
The 20 closest customer service software alternatives to Freshworks, ranked by what they actually offer, and the 16 technologies behind it.
Looking for an alternative to Freshworks? The closest matches are Zendesk, monday.com and Salesforce. We match sites by what they actually offer, from their homepages, Wikidata and a summary by Claude, in any language. Vote on each alternative and leave a short note to help the next person choose.
- Neighbours
- k = 20
- Sites searched
- 4,032
- Vector
- 384-d
- Query
- 14 ms
01 · Entity
About Freshworks
Freshworks freshworks.com
Wikidata: Customer service software company
Summary by Claude
Freshworks sells cloud-based business software for customer support help desks, IT service management, CRM and sales, and marketing automation, including products such as Freshdesk, Freshservice and Freshsales.
- Who it’s for
- Small to mid-sized businesses and enterprises
- Business model
- SaaS subscriptions
02 · Embedding space
Competitor map
Each alternative by how close its vector is to Freshworks’s (x) and how much traffic it gets, how much of the stack it shares, or where it sits in the embedding space itself (y). Lines split each axis at the median. Hover for the numbers, click to jump to it in the list.
similarity × popularity
03 · Nearest neighbours
Alternatives to Freshworks
Thumbs up if it’s a real alternative to Freshworks, thumbs down if it isn’t.
We can’t read freshworks.com’s homepage (bot protection page), so it’s compared on what Wikidata and Wikipedia say about it.
- 01
The AI Workspace for People & Agents | monday.com
Get more work done with AI agents that work side by side with your people. Execute, manage, and operate together on one AI Workspace to drive business results.
Very close cos 0.910 - 02
HubSpot | Software & Tools for your Business - Homepage
HubSpot's customer platform includes all the marketing, sales, customer service, and CRM software you need to grow your business.
Very close cos 0.899 - 03
tawk.to - Free Live Chat Software for Your Website
One free inbox for all your customer channels. Live chat, ticketing, knowledge base, AI assist, and CRM — all in one place. Trusted by 6M+ businesses.
Close cos 0.890 - 04
Accounting Software for Small Businesses | Xero
Xero software for small businesses connects you to your bank, accountant, bookkeeper, and other business apps. Start a free trial today.
Close cos 0.883 - 05
Braze Customer Engagement Platform
Power customer-centric interactions between consumers and brands in real-time.
Close cos 0.882 - 06
Open Source ERP and CRM | Odoo
From ERP to CRM, eCommerce and CMS. Download Odoo or use it in the cloud. Grow Your Business.
Close cos 0.880 - 07
IBM
For more than a century, IBM has been a global technology innovator, leading advances in AI, automation and hybrid cloud solutions that help businesses grow.
Close cos 0.879 - 08
Power your entire business | Square
Sell anywhere. Diversify revenue streams. Streamline operations. Manage your staff. Get paid faster. Sign up for Square today.
Close cos 0.879 - 09
One platform for every customer interaction | CM.com
Behind every customer moment is a conversation that just works. CM.com connects messaging, marketing, service and payments on one shared context.
Close cos 0.880 - 10
Bazaarvoice | The UGC Platform for Authentic Shopper Experiences
The leading UGC platform for authentic ratings, reviews, visual UGC, and review syndication that powers discovery, shopper trust, and higher ecommerce conversion.
Close cos 0.880 - 11
American freelancing platform
Close cos 0.881 - 12
Experience Management Software Platform – Medallia – Experience Management Software
Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.
Close cos 0.876 - 13
The Execution Hub for Enterprise Work | Smartsheet
Smartsheet is the Execution Hub where people and AI get work done together, with the governance and visibility enterprises need.
Close cos 0.876 - 14
The AI-Native commerce suite of choice for bold CIOs and CEOs
Modernize your stack and drive operational results with an AI-Native unified commerce solution.
Close cos 0.874 - 15
SurveyMonkey: The World’s Most Popular Survey Platform
Easily create surveys and forms with AI and templates for employee and customer feedback, market research, event registrations and more. Get started free.
Close cos 0.877 - 16
Coveo: AI-Search for Enterprises: The AI Relevance™ Platform
Generative search & relevant recommendations. The leading platform for GenAI, AI agents, commerce, customer service, workplace & website experiences.
Close cos 0.874 - 17
Sprout Social: Social Media Management Tool
Maximize your social ROI with Sprout Social, trusted by 30k+ brands. Power everything from publishing and engagement to analytics and influencer marketing. Try 30 days free.
Close cos 0.873 - 18
Slack | AI Work Platform & Productivity Tools
Boost productivity and save time with Slack — the AI work platform for managing projects, automating workflows, and connecting teams securely. Start working smarter today.
Close cos 0.874 - 19
Sprinklr: The Definitive AI-Native Customer Experience Platform
Unify customer journeys with Sprinklr’s AI-native platform. Connect every touchpoint, empower teams, and elevate conversations to earn lasting loyalty.
Close cos 0.873 - 20
Reinvented with Accenture
Accenture embraces the power of change to create 360° value and shared success for our clients, people, shareholders, partners and communities. Learn more.
Close cos 0.873
Ranked by score: the cosine similarity of each site’s vector to freshworks.com’s, less a small penalty for generic sites that are close to everything. Highlighted technologies are ones Freshworks uses too. Votes and comments come from visitors and don’t change the ranking.
04 · Fingerprints
Technology
What Freshworks is built with, and what its closest competitors use, from its homepage’s code and its DNS records.
Built with
- Marketing automation
- Payments
- Stripe TXT stripe-verification=EBC843C010CA18703F390BE6DD2733A9CB4C17921B2332D73…
- CDN
- Cloudflare header cf-ray: a5631d5df9deb1e5-HAM
- Email hosting
- Google Workspace MX aspmx.l.google.com
- Email delivery
- SendGrid TXT v=spf1 include:_spf.google.com include:sendgrid.net include:_spf.sale…
- DNS hosting
- Amazon Route 53 NS ns-1937.awsdns-50.co.uk
- SaaS tools (verified in DNS)
- Apple Business TXT apple-domain-verification=TEHgoBhaAO1njFUY
- Atlassian TXT atlassian-domain-verification=W8+vmpAfQzNu5HnckQ0LCfD7aOaq6AjNaMoWrjk…
- Canva TXT canva-site-verification=d29GqBGpfpoY-JO4i0NNJQ
- DocuSign TXT docusign=b9ad7836-f509-4f18-88bd-b5f226a4ddc8
- Google Search Console TXT google-site-verification=_WBKNluhzl3h9gqgoFlh6DKIjGr8d3PewUqTCM33OCU
- Meta Business Suite TXT facebook-domain-verification=2r86y9b1hc6knckok5o2ak09nog77l
- OpenAI TXT openai-domain-verification=dv-prdAcmuTQ593WiQUHDWExnpY
- Salesforce TXT v=spf1 include:_spf.google.com include:sendgrid.net include:_spf.sale…
- Slack TXT slack-domain-verification=UyZ6cKweLc46SAV0qi3qQSlcteL4VwQcttmictgs
Stack changes
No changes yet. Each new crawl is compared with the last one, and what Freshworks adds or drops shows up here.
What competitors use
Across the 20 closest sites.
- Google Search Console 19/20
- Microsoft 365 · not on freshworks.com 15/20
- Atlassian 14/20
- Google Workspace 14/20
- DocuSign 13/20
- Apple Business 12/20
- Adobe · not on freshworks.com 11/20
- Miro · not on freshworks.com 11/20
- Cloudflare 10/20
- OpenAI 10/20
- Canva 9/20
- OneTrust · not on freshworks.com 9/20
- Amazon Route 53 9/20
- Stripe 9/20
- Google Tag Manager · not on freshworks.com 8/20
- Notion · not on freshworks.com 8/20