Sites like Freshworks

01 · Entity

About Freshworks

Freshworks freshdesk.com

AI-Powered Customer Service Software | Freshdesk | Freshworks

Boost agent productivity and deliver seamless customer experiences with Freshdesk, an AI-powered customer service solution with omnichannel ticketing and automated workflows.

Top 10K · #3,044 English 13 technologies Crawled Nov 6, 2026

Visit Freshworks

Summary by Claude

Freshdesk is a cloud help desk and customer service application from Freshworks. It offers omnichannel ticketing, automated workflows, AI agents that answer email inquiries, an AI assistant for support agents, and support performance analytics.

Who it’s for

Customer support teams at businesses of all sizes

Business model

Subscriptions

• help desk software
• omnichannel ticketing
• email AI agents
• agent copilot
• support analytics
• workflow automation
• customer service integrations
• free plan

02 · Embedding space

Competitor map

Each alternative by how close its vector is to Freshworks’s (x) and how much traffic it gets, how much of the stack it shares, or where it sits in the embedding space itself (y). Lines split each axis at the median. Hover for the numbers, click to jump to it in the list.

1. 01
   Intercom intercom.com Top 10K English

   Intercom | A complete system for human and AI customer service

   Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.

   • Amazon CloudFront
   • Google Search Console
   • Google Workspace
   • Meta Business Suite
   • Next.js
   • React

   0 say Intercom is a good alternative to Freshworks 0 say Intercom isn’t a real alternative to Freshworks

   Comment
   Close cos 0.890
2. 02
   monday.com Top 10K English

   The AI Workspace for People & Agents | monday.com

   Get more work done with AI agents that work side by side with your people. Execute, manage, and operate together on one AI Workspace to drive business results.

   • Cloudflare
   • Amazon CloudFront
   • Google Search Console
   • Google Workspace
   • Adobe
   • Apple Business

   0 say monday.com is a good alternative to Freshworks 0 say monday.com isn’t a real alternative to Freshworks

   Comment
   Close cos 0.891
3. 03
   Braze braze.com Top 1K English

   Braze Customer Engagement Platform

   Power customer-centric interactions between consumers and brands in real-time.

   • Cloudflare
   • Google Search Console
   • Google Workspace
   • Microsoft 365
   • Next.js
   • OneTrust

   0 say Braze is a good alternative to Freshworks 0 say Braze isn’t a real alternative to Freshworks

   Comment
   Close cos 0.877
4. 04
   tawk.to Top 10K English

   tawk.to - Free Live Chat Software for Your Website

   One free inbox for all your customer channels. Live chat, ticketing, knowledge base, AI assist, and CRM — all in one place. Trusted by 6M+ businesses.

   • Cloudflare
   • Google Search Console
   • Google Workspace
   • Meta Business Suite
   • Microsoft 365
   • Next.js

   0 say tawk.to is a good alternative to Freshworks 0 say tawk.to isn’t a real alternative to Freshworks

   Comment
   Close cos 0.878
5. 05
   Smartsheet smartsheet.com Top 10K English

   The Execution Hub for Enterprise Work | Smartsheet

   Smartsheet is the Execution Hub where people and AI get work done together, with the governance and visibility enterprises need.

   • Google Search Console
   • Meta Business Suite
   • Microsoft 365
   • Amazon Route 53
   • Adobe
   • Apple Business

   0 say Smartsheet is a good alternative to Freshworks 0 say Smartsheet isn’t a real alternative to Freshworks

   Comment
   Close cos 0.874
6. 06
   Genesys mypurecloud.com Top 10K English

   Genesys Cloud: The Agentic AI CX Platform for the Enterprise | Genesys

   Genesys Cloud is an agentic AI CX platform that delivers personalized customer and employee experiences across every channel.

   • Cloudflare
   • Google Search Console
   • OneTrust
   • Amazon Route 53
   • Amazon SES
   • Font Awesome

   0 say Genesys is a good alternative to Freshworks 0 say Genesys isn’t a real alternative to Freshworks

   Comment
   Close cos 0.873
7. 07
   Helpshift helpshift.com Top 10K English

   AI-Native Player Engagement Platform For Gaming | Helpshift

   Helpshift is an AI-native player engagement platform that combines technology, AI, and human experts to power gaming support, trust & safety and community.

   • Cloudflare
   • Google Search Console
   • Google Workspace
   • Microsoft 365
   • OneTrust
   • Amazon Route 53

   0 say Helpshift is a good alternative to Freshworks 0 say Helpshift isn’t a real alternative to Freshworks

   Comment
   Close cos 0.872
8. 08
   Slack slack.com Top 1K English

   Slack | AI Work Platform & Productivity Tools

   Boost productivity and save time with Slack‌ — ‌the AI work platform for managing projects, automating workflows, and connecting teams securely. Start working smarter today.

   • Google Search Console
   • Google Workspace
   • OneTrust
   • Amazon Route 53
   • Apache HTTP Server
   • HubSpot

   0 say Slack is a good alternative to Freshworks 0 say Slack isn’t a real alternative to Freshworks

   Comment
   Close cos 0.872
9. 09
   Vercel vercel.com Top 10K English

   Agentic Infrastructure - Vercel

   The autonomous stack for every app and agent.

   • Google Search Console
   • Google Workspace
   • Microsoft 365
   • Next.js
   • React
   • SendGrid

   0 say Vercel is a good alternative to Freshworks 0 say Vercel isn’t a real alternative to Freshworks

   Comment
   Close cos 0.872
10. 10
    HubSpot hubspot.com Top 1K English

    HubSpot | Software & Tools for your Business - Homepage

    HubSpot's customer platform includes all the marketing, sales, customer service, and CRM software you need to grow your business.

    • Cloudflare
    • Google Search Console
    • Google Workspace
    • Meta Business Suite
    • Microsoft 365
    • OneTrust

    0 say HubSpot is a good alternative to Freshworks 0 say HubSpot isn’t a real alternative to Freshworks

    Comment
    Close cos 0.871
11. 11
    NiCE niceincontact.com Top 10K English

    NiCE: Customer Experience (CX) AI Platform for Transformation at Scale

    Discover NiCE’s AI customer service automation solutions to improve CX and boost efficiency. Transform your customer interactions today!

    • Google Search Console
    • Microsoft 365
    • Next.js
    • React
    • Amazon Route 53
    • Apple Business

    0 say NiCE is a good alternative to Freshworks 0 say NiCE isn’t a real alternative to Freshworks

    Comment
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12. 12
    freedesktop.org Top 10K English

    Checking you are not a bot

    open-source desktop environment software project

    • Google Search Console
    • Apache HTTP Server

    0 say freedesktop.org is a good alternative to Freshworks 0 say freedesktop.org isn’t a real alternative to Freshworks

    Comment
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13. 13
    RustDesk rustdesk.com Top 10K English

    RustDesk: Open-Source Remote Desktop with Self-Hosted Server Solutions

    RustDesk is open-source remote desktop software for your own self-hosted server, a TeamViewer and AnyDesk alternative for Windows, macOS, Linux and Android.

    • Cloudflare
    • Google Search Console
    • Google Workspace
    • Microsoft 365
    • Amazon SES
    • Astro

    0 say RustDesk is a good alternative to Freshworks 0 say RustDesk isn’t a real alternative to Freshworks

    Comment
    Close cos 0.868
14. 14
    Figma figma.com Top 1K English

    Figma: The collaborative canvas for design, code, and AI

    Figma is the canvas where design, code, and AI come together. From first idea to shipped product — go from concept to production with your whole team, in one place.

    • Amazon CloudFront
    • Google Search Console
    • Google Workspace
    • Microsoft 365
    • Next.js
    • React

    0 say Figma is a good alternative to Freshworks 0 say Figma isn’t a real alternative to Freshworks

    Comment
    Close cos 0.869
15. 15
    Prezi prezi.com Top 10K English

    Prezi: the presentation platform built for what happens after you present

    Prezi is an interactive presentation platform for educators, trainers, and teams. Bring the slides you have or describe what you're covering, run live polls and quizzes everyone joins from their phone, then share one link that keeps working after the session.

    • Google Search Console
    • Google Workspace
    • Next.js
    • React
    • Amazon Route 53
    • CookieYes

    0 say Prezi is a good alternative to Freshworks 0 say Prezi isn’t a real alternative to Freshworks

    Comment
    Close cos 0.866
16. 16
    Customer customer.io Top 10K English

    Customer.io: Customer Engagement Platform For Better Outcomes

    Customer.io is a customer engagement platform for creating personalized journeys and better business outcomes across email, push, SMS, and in-app messaging.

    • Google Search Console
    • Google Workspace
    • Meta Business Suite
    • Microsoft 365
    • Next.js
    • React

    0 say Customer is a good alternative to Freshworks 0 say Customer isn’t a real alternative to Freshworks

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17. 17
    SurveyMonkey surveymonkey.com Top 1K English

    SurveyMonkey: The World’s Most Popular Survey Platform

    Easily create surveys and forms with AI and templates for employee and customer feedback, market research, event registrations and more. Get started free.

    • Amazon CloudFront
    • Google Search Console
    • Meta Business Suite
    • Microsoft 365
    • Next.js
    • OneTrust

    0 say SurveyMonkey is a good alternative to Freshworks 0 say SurveyMonkey isn’t a real alternative to Freshworks

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18. 18
    WebEngage webengage.com Top 10K English

    WebEngage | Customer Data and Agentic Marketing Platform

    Unify customer data and run AI-powered, personalized journeys across channels with WebEngage’s customer data platform and marketing automation suite.

    • Amazon CloudFront
    • Google Search Console
    • Google Workspace
    • Amazon Route 53
    • Amazon SES
    • Apple Business

    0 say WebEngage is a good alternative to Freshworks 0 say WebEngage isn’t a real alternative to Freshworks

    Comment
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19. 19
    CM.com cm.com Top 1K English

    One platform for every customer interaction | CM.com

    Behind every customer moment is a conversation that just works. CM.com connects messaging, marketing, service and payments on one shared context.

    • Cloudflare
    • Google Search Console
    • Microsoft 365
    • Apple Business
    • Atlassian
    • Canva

    0 say CM.com is a good alternative to Freshworks 0 say CM.com isn’t a real alternative to Freshworks

    Comment
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20. 20
    Cloudinary cloudinary.com Top 1K English

    Image and Video Platform for Visual Experiences | Cloudinary

    Streamline media management and improve user experience by automatically delivering images and videos, enhanced and optimized for every user.

    • Cloudflare
    • Google Search Console
    • Google Workspace
    • OneTrust
    • Amazon Route 53
    • SendGrid

    0 say Cloudinary is a good alternative to Freshworks 0 say Cloudinary isn’t a real alternative to Freshworks

    Comment
    Close cos 0.867

Ranked by score: the cosine similarity of each site’s vector to freshdesk.com’s, less a small penalty for generic sites that are close to everything. Highlighted technologies are ones Freshworks uses too. Votes and comments come from visitors and don’t change the ranking.

04 · Fingerprints

Technology

What Freshworks is built with, and what its closest competitors use, from its homepage’s code and its DNS records.