Alternatives and competitors
Sites like Medallia
The 20 closest customer experience management software alternatives to Medallia, ranked by what they actually offer, and the 25 technologies behind it.
Looking for an alternative to Medallia? The closest matches are Sprinklr, Qualtrics and Optimizely. We match sites by what they actually offer, from their homepages, Wikidata and a summary by Claude, in any language. Vote on each alternative and leave a short note to help the next person choose.
- Neighbours
- k = 20
- Sites searched
- 4,032
- Vector
- 384-d
- Query
- 7 ms
01 · Entity
About Medallia
Medallia medallia.com
Experience Management Software Platform – Medallia – Experience Management Software
Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.
Wikidata: American customer and employee experience management company
Summary by Claude
Medallia provides SaaS experience management software that collects and analyzes customer, employee, contact center and digital feedback signals to generate insights and trigger follow-up actions.
- Who it’s for
- Large enterprises in retail, hospitality, financial services and B2B
- Business model
- Subscriptions
02 · Embedding space
Competitor map
Each alternative by how close its vector is to Medallia’s (x) and how much traffic it gets, how much of the stack it shares, or where it sits in the embedding space itself (y). Lines split each axis at the median. Hover for the numbers, click to jump to it in the list.
similarity × popularity
03 · Nearest neighbours
Alternatives to Medallia
Thumbs up if it’s a real alternative to Medallia, thumbs down if it isn’t.
- 01
Sprinklr: The Definitive AI-Native Customer Experience Platform
Unify customer journeys with Sprinklr’s AI-native platform. Connect every touchpoint, empower teams, and elevate conversations to earn lasting loyalty.
Very close cos 0.897 - 02
Qualtrics XM AI: The Future of Experience Management - Qualtrics
Simulate customer and employee experiences before they happen, predict what comes next, and take intelligent action that drives better outcomes.
Very close cos 0.897 - 03
Optimizely - AI to create and optimize digital experiences
Everything marketing and digital teams need to create content fast, test and personalize, and prove business impact.
Very close cos 0.897 - 04
MediaMelon | Real-time analytics for streaming video
See every viewing session in real time, find the cause of playback and ad problems in your logs, and run it as a service or in your own cloud. Trusted by Warner Bros. Discovery.
Close cos 0.887 - 05
The AI Workspace for People & Agents | monday.com
Get more work done with AI agents that work side by side with your people. Execute, manage, and operate together on one AI Workspace to drive business results.
Close cos 0.890 - 06
Bazaarvoice | The UGC Platform for Authentic Shopper Experiences
The leading UGC platform for authentic ratings, reviews, visual UGC, and review syndication that powers discovery, shopper trust, and higher ecommerce conversion.
Close cos 0.889 - 07
Piano | Data-Driven Customer Engagement Solutions
Welcome to Piano, the leading platform for data analytics, audience segmentation, and customer engagement. Discover how we help businesses grow through data-driven insights.
Close cos 0.886 - 08
SurveyMonkey: The World’s Most Popular Survey Platform
Easily create surveys and forms with AI and templates for employee and customer feedback, market research, event registrations and more. Get started free.
Close cos 0.887 - 09
global provider of software engineering and IT consulting services
Close cos 0.883 - 10
Image and Video Platform for Visual Experiences | Cloudinary
Streamline media management and improve user experience by automatically delivering images and videos, enhanced and optimized for every user.
Close cos 0.885 - 11
AI-powered Observability
New Relic is an AI-powered observability platform that correlates your telemetry across your entire stack, so you can isolate the root cause and reduce MTTR.
Close cos 0.884 - 12
One platform for every customer interaction | CM.com
Behind every customer moment is a conversation that just works. CM.com connects messaging, marketing, service and payments on one shared context.
Close cos 0.882 - 14
Customer.io: Customer Engagement Platform For Better Outcomes
Customer.io is a customer engagement platform for creating personalized journeys and better business outcomes across email, push, SMS, and in-app messaging.
Close cos 0.882 - 15
Reinvented with Accenture
Accenture embraces the power of change to create 360° value and shared success for our clients, people, shareholders, partners and communities. Learn more.
Close cos 0.881 - 16
Semrush: Your Unfair Advantage for Growing Brand Visibility
Semrush is the leading platform to grow and measure brand visibility across AI search, SEO, PPC, social, and more.
Close cos 0.882 - 17
Vercel Security Checkpoint
American provider of Voice over IP products
Close cos 0.880 - 18
Create Email Marketing Your Audience Will Love - MailerLite
Digital marketing tools to grow your audience faster and drive revenue smarter. Backed by 24/7 award-winning support. Check it out now!
Close cos 0.878 - 19
Conversational AI and APIs for SMS, Email, Voice | Twilio
Build amazing customer experiences on the Twilio platform with APIs for SMS, RCS, voice, and email, plus conversational AI for smarter engagement, and identity verification for trust.
Close cos 0.878 - 20
Customer Experience Platform | Airship
Airship is the only mobile-first customer experience platform that delivers measurable results through AI-powered, unified cross-channel experiences.
Close cos 0.877
Ranked by score: the cosine similarity of each site’s vector to medallia.com’s, less a small penalty for generic sites that are close to everything. Highlighted technologies are ones Medallia uses too. Votes and comments come from visitors and don’t change the ranking.
04 · Fingerprints
Technology
What Medallia is built with, and what its closest competitors use, from its homepage’s code and its DNS records.
Built with
- CMS
- WordPress page source: /wp-includes/
- JavaScript libraries
- Tag managers
- Adobe Experience Platform Tags asset https://assets.adobedtm.com/f268920b2ba3/fd16279af52f/launch-3c745f3e257d.min.js?ver=2.0.…
- Google Tag Manager page source: googletagmanager.com/gtm.js
- Marketing automation
- Cookie consent
- TrustArc page source: consent.trustarc.com
- CDN
- Cloudflare header cf-ray: a56305b06f7b8f08-HAM
- jsDelivr asset https://cdn.jsdelivr.net/npm/swiper@11/swiper-bundle.min.js?ver=2.0.1.91
- Hosting
- WP Engine header x-powered-by: WP Engine
- Languages & backends
- PHP implied by WordPress (page source: /wp-includes/)
- Email hosting
- Google Workspace MX aspmx.l.google.com
- Microsoft 365 TXT MS=ms30413179
- Email delivery
- Amazon SES TXT v=spf1 ip4:147.75.240.0/20 ip4:199.102.176.0/22 ip4:147.75.176.0/20 i…
- DNS hosting
- Amazon Route 53 NS ns-183.awsdns-22.com
- SaaS tools (verified in DNS)
- Adobe TXT adobe-idp-site-verification=d6a0bb9808655f9af4db2f39497952b32020868e2…
- Apple Business TXT apple-domain-verification=QRA53Lm1RTWzN51Z
- Atlassian TXT atlassian-domain-verification=m3lKqkodwCRi52vgFFFH7kVEl4n7fQkO3hrdyMr…
- DocuSign TXT docusign=4a0ec1f7-aa36-4022-ba16-a00114349450
- GlobalSign TXT _globalsign-domain-verification=lQgTOD8dWU_8nHyzjHGJ39ncrI45HenuNvKKT…
- Google Search Console TXT google-site-verification=T0o6i35N8p5Qn47uP2qAV_Mi3QVdv1MV5Zi_x0CQybQ
- Miro TXT miro-verification=9ab49db0de9c4a39bea3fde0bc9086703f529e64
- Notion TXT notion-domain-verification=hByqtECDMGDq71SGTrM4wLR2A2u7AVm6uqoc5lX63S0
- OpenAI TXT openai-domain-verification=dv-UIVpCXfmCJN0u96CLoN7xbik
Stack changes
No changes yet. Each new crawl is compared with the last one, and what Medallia adds or drops shows up here.
What competitors use
Across the 20 closest sites.
- Google Search Console 20/20
- Apple Business 17/20
- Microsoft 365 16/20
- Atlassian 15/20
- DocuSign 15/20
- Adobe 13/20
- OpenAI 12/20
- Google Workspace 12/20
- Google Tag Manager 10/20
- Miro 9/20
- Meta Business Suite · not on medallia.com 8/20
- Stripe · not on medallia.com 8/20
- OneTrust · not on medallia.com 8/20
- Cloudflare 8/20
- Next.js · not on medallia.com 6/20
- React · not on medallia.com 6/20